Accepting orders from the UK and India only. Worldwide from 12.04.2021

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. We at www.shenenasethi.com use cookies to keep track of what you have in your basket and to remember when you return to our site. To order products on www.shenenasethi.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.


Privacy Policy

Shenena Sethi ("Shenena Sethi", "we", "our", "us") is a trading name of Shenena Sets Ltd. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting all information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect and use the information that you provide us with. The following information is provided by Shenena Sethi to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.shenenasethi.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.


Quick links:

What personal information do we collect from you and how?

How this information may be used, including anyone it might be shared with.
Marketing opt-in and opt-out provisions. 
How you can access and if necessary, change the personal information Shenena Sethi maintains. 
Safeguarding your personally identifiable information. 
Where and how to ask questions or file complaints. 
If you are under 16, we require that you inform a parent or guardian about Shenena Sethi's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Shenena Sethi. This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Shenena Sethi is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.


What personal information do we collect from you and how?

Shenena Sethi collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Shenena Sethi. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order that you have requested. 
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.


How this information may be used and anyone it may be shared with

Shenena Sethi may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within Shenena Sethi ltd. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies. 
We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. 
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. 


Marketing Opt-in and Opt out Provision

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you: (i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. (ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Shenena Sethi Ltd. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. You can change your email preferences or opt out of all emails by logging into My Account. 

How you can access and if necessary, change the personal information Shenena Sethi maintains

If for any reason you are concerned that the personal information held by Shenena Sethi is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order may be re-processed through security validation checks. 

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